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Job Details
IT Support Engineer (Contract)
Location: London Country: UK Rate: £200 per day
An
SC Cleared IT Support Engineer (Tech Bar) is required to work with a central government department on an initial 6-month contract, paying £200 per day, outside of IR35. You will be required to work on-site in central London.
Main responsibilities:- 1st and 2ndline support to 10,500 staff based across London
- Provide the Request catalogue services to the end users
- Responsible for the Leavers process, asset recovery and asset management
- Assisting with documenting and maintaining processes and work instructions
- Responsible for the VIP support across 2 government departments
- Responsible for the Ministerial meeting room (audio visual support)
- Responsible for asset management within the Incident process of issuing/receiving equipment
Essential skills:- SC clearance
- 3+ years 2nd line support experience
- 3+ years VIP support experience
- Windows 10 and Mac OS expert in end user support
- Office 365 expert in end user support
- troubleshooting in Zscaler and Okta
- Strong Apple iPhone support skills
- Strong knowledge of audio visual equipment to support the ministerial meeting rooms
- Strong Service Now experience across Request and Incident Management.
- Excellent customer facing skills
- 3 + Asset Management experience within Service Now
- ITIL Foundation Certification is desirable
- MCSA Windows 10 certification - 70-697 and 70-698
Please apply should you meet the above criteria.
Posted Date: 17 May 2024
Reference: JS000000000000510
Employment Business: Keystream Group Limited
Contact: Bethany Waterman